Support

Onboarding

Aside from an astute system architecture and functionality, Skypiom’s onboarding and support continuously outperforms the industry standard and to this end has obtained a verifiable reputation for impeccable assistance.

Deployment

Irrespective of Package selected, a dedicated project manager is actively involved in the deployment function to guide the following deployment and assistance roadmap: 

Implementation scoping: the aim of implementation scoping is to better understand the customer’s desired outcomes as well as compliance and training environment.

Integration: the integration meetings create a space for the customer to discuss or query integration related uncertainties.

System preparation & admin training: this milestone includes configuring the instance as well as training the company admins.

Launch: this final milestone includes launching Skypiom Compliance and includes an introduction, training and change management for users.

Support

Support

Assistance is divided into Standard, Premium and Pro options. The Standard option is included with each Skypiom Compliance subscription by default, whereby Premium and Pro options can be upgraded to at any time during the term. Please contact Skypiom Compliance for a detailed breakdown. 

Standard Support

Available to all company administrators with 5 hours included per month.

Premium Support

Available to all company administrators and standard users with 10 dedicated hours included per month.

Pro Support

Available to all company administrators and standard users with 20 dedicated hours included per month.